General Terms and Conditions and Cancellation Policy (hereinafter referred to as “GTC”) govern the mutual contractual relationship between MN ZADAR RENTALS d.o.o., OIB: 85236009646, Petrčane ulica XXVIII 9, Petrčane (Grad Zadar), Republic of Croatia (hereinafter referred to as the “Provider”) and the client, a natural or legal person (hereinafter referred to as the “Customer”), who orders a stay in the accommodation facility as the ordering party.

1. Governing Law

These GTC, as well as all legal relations between the Provider and the Customer arising from or in connection with the accommodation contract, are primarily governed by the legal regulations of the Republic of Croatia, in particular the Croatian Consumer Protection Act (Zakon o zaštiti potrošača) and the Act on the Provision of Services in Tourism (Zakon o pružanju usluga u turizmu). For matters not explicitly regulated by these GTC or mandatory norms of Croatian law, the contractual relationship is subsidiarily governed by Act No. 89/2012 Coll., the Civil Code of the Czech Republic, as amended.

2. Consent to the GTC

By utilizing the services or confirming a reservation, the Customer confirms that they have familiarized themselves with these GTC and undertake to comply with them.

3. Jurisdiction

The courts in Croatia (according to the place where the service is provided) have jurisdiction to resolve disputes arising from or in connection with this agreement. However, if the Customer is a consumer with their habitual residence in an EU member state, they are also entitled, in accordance with EU regulations, to file a lawsuit with the competent court in the country of their habitual residence.

4. Prices and Services

Approximate prices for accommodation and any other services are listed in the Provider’s presentation materials (website, brochures, etc.). However, the price stated in the accommodation voucher (hereinafter referred to as the “voucher”) is binding for the Customer. The breakdown in the voucher is binding for the scope of contractually agreed services and prices. The Provider is entitled to change the agreed conditions of the stay in cases beyond its control (e.g., force majeure).

In the event of an entitlement to a refund of paid funds (or a part thereof) due to the cancellation of a stay, this amount will be credited back to the same payment card used for the original payment, unless the parties expressly agree otherwise.

5. Cancellation of Stay by the Customer

The Customer is entitled to cancel the order at any time prior to the planned arrival date. Cancellation of the stay must be made in written electronic form (e-mail with a delivery receipt) sent to the address: info@bibinjeapartments.com. The date and time the e-mail was sent is decisive for determining the moment of cancellation.

Schedule of Cancellation Fees:

• Cancellation more than 30 days before planned arrival: Without cancellation fee; the paid deposit will be refunded in full
• Cancellation 30 to 14 days before planned arrival: Cancellation fee of 50% of the total price of the reserved stay
• Cancellation less than 14 days before planned arrival or in case of a no-show: Cancellation fee of 100% of the total price of the reserved stay

In the event of an entitlement to a refund of paid funds (or a part thereof) due to the cancellation of a stay, this amount will be credited back to the same payment card used for the original payment, unless the parties expressly agree otherwise for objective reasons (e.g., card expiration). Individual cancellation terms may be agreed upon for group reservations.

The Provider will not charge the above-mentioned cancellation fees if the Customer could not utilize the services for objectively serious reasons (death in the family, hospitalization of the Customer or a family member, natural disaster). The Customer is obliged to provide written documentation of these facts no later than 3 days after their occurrence.

6. Complaints Procedure

The Customer is obliged to file any complaints regarding the quality of accommodation or services provided without undue delay directly with the Provider during the stay so that immediate rectification can occur. A complaint can be submitted in writing via e-mail: info@bibinjeapartments.com. The Provider is obliged to respond to the Customer’s written complaint within 15 days of its receipt. This period is established by law and serves as the Provider’s official response to the filed complaint. The complaint, including the rectification of the defect, will be settled without undue delay, no later than 30 days from the date of filing, unless the parties agree on a longer period. In accordance with Croatian regulations, the Customer also has the right to file a written complaint directly at the accommodation facility (in the complaint book) or by mail to the Provider’s registered office address.

7. Refund Terms

In the event of the Client’s withdrawal from a confirmed service order or binding reservation, the paid deposit for services will be paid out no later than 30 days from the date of written receipt of the cancellation. However, if the accommodation facility is entitled to cancellation fees, the Client will be paid the difference between the deposit already paid and the relevant cancellation fees. By completing an accommodation reservation for a specifically agreed term, the consumer expressly acknowledges that according to Section 1837(j) of Act No. 89/2012 Coll., the Civil Code, they are not entitled to withdraw from a distance contract without giving a reason within 14 days, as this is a contract for the provision of accommodation services on a specific date. Any cancellation of the reservation is governed by the Provider’s cancellation policy.

Upon refunding funds due to cancellation or a complaint, these funds will be returned exclusively by the same method and to the same payment instrument (e.g., payment card) used to pay for the reservation, unless the Provider and the Customer agree otherwise in writing. In the case of a refund to a card, the time for the funds to be credited may depend on the terms of the Customer’s issuing bank.

8. Client

During the stay, the Client is obliged to observe the house rules of the accommodation facility and respect the rules set by the Provider, especially rules regarding night quiet hours, the ban on smoking in non-smoking areas, and rules regarding the stay of pets. In case of a serious or repeated violation of the house rules, the Provider is entitled to expel the Client from the accommodation facility without the right to a refund of the accommodation price or a proportional part thereof. The Client is liable for damage caused by the violation of house rules. The Client is also responsible for the fulfillment of these obligations by persons staying with them.

9. Check-in and Check-out

Accommodation (check-in) is possible on the day of arrival from 16:00 hours, unless otherwise agreed between the parties. On the day of departure, the Client is obliged to vacate the accommodation (check-out) by 10:00 hours at the latest. In case of failure to observe the check-out time, the Provider is entitled to charge the Client a late check-out fee or the price of an additional night if the late departure prevents the preparation of the accommodation for other guests.

10. Validity

These terms and conditions and cancellation policy are an integral part of the accommodation order and the accommodation voucher.

11. Delivery Terms

The Provider shall provide the Client with important information regarding the ordered services and confirm the properly ordered services to the Client. In the case of a binding reservation or confirmed order, the Provider shall ensure the services for the Client in the confirmed scope and quality.

12. Personal Data Processing Principles

The principles of personal data processing are listed on the Provider’s website. Link: here

13. Out-of-Court Settlement of Disputes

Given that the services are provided in Croatia and the Provider performs its activity there, the competent body for the out-of-court settlement of consumer disputes is the Croatian authority: Ministry of Economy and Sustainable Development of Croatia (Ministarstvo gospodarstva i održivog razvoja), or other authorized ADR entities under Croatian law, such as the Court of Honor of the Croatian Chamber of Economy (Sud časti Hrvatske gospodarske komore) or mediation centers. The Customer may also use the online dispute resolution platform at: http://ec.europa.eu/consumers/odr. For Czech consumers, the European Consumer Centre Czech Republic is the contact point under Regulation (EU) No. 524/2013.